Plumbing Install Lead
Goettl Air Conditioning & Plumbing
- Corona, CA
- $25.00-28.00 per hour
- Permanent
- Full-time
- Submit 100% of all related pictures per job to iAuditor
- Ensure the customer's home is adequately protected with the appropriate covering for all work performed
- Remove and replace all equipment and materials in a safe, clean, organized, and efficient manner
- Complete 100% of all required signatures, related documentation, and collect all outstanding balances from the customer
- Verify customer's understanding of how the system is to appropriately operate
- Report all appropriate operating metrics of the system following installation
- Meet or exceed the following daily budgeted KPIs for your department:
- Maintain callback rate less than 3%
- 100% iAuditor
- 100% invoice signatures
- Maintain a customer satisfaction score of 4.5 or higher
- Finish all work within the allocated time for the job
- Represent yourself consistent with Goettl standards for punctuality, experience, and appearance
- Remove and replace equipment in a safe and efficient manner
- Provide an amazing experience for your customer on every job
- Perform all installations to the Goettl standard of picture-perfect installations
- Follow the appropriate checklist for all jobs
- Perform all work so that it complies to all municipal code requirements
- Actively participate in ongoing technical training excellent written and verbal communication skills.
- Works well under pressure and meets tight deadlines.
- Highly computer literate with capability in email, MS Office and related business and communication tools.
- Fantastic organizational and time management skills.
- Strong decision-making and problem- solving skills.
- Meticulous attention to detail.
- All work will be performed the right way, not the easy way
- All work will be performed according to the company's policies and standards
- Immediate manager will be notified of any issues that cannot be resolved, or deadlines that cannot be met within a reasonable timeframe
- Client and company information will be held strictly confidential
- In all actions, abide by our company's vision and values of Excellence, Action, Growth, and Innovation
- Must have a minimum of 4 years of residential plumbing experience
- Must have a valid Driver's License and satisfactory driving record
- Successful completion of a pre-employment drug screening (Marijuana, Cocaine, Amphetamines, Opiates, Propoxyphene, PCP, Barbiturates, Benzodiazepines, Methadone) and comprehensive background check
- US work authorization