Quality and Risk Specialist

• Embody HCCSS mission, vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work
• Utilize quality improvement tools to drive excellence in care and service delivery and to create a culture of continuous quality improvement
• Exemplify, embrace and intentionally promote an inclusive work environment where all are meant to feel they belong
• Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism
• Supports the implementation, maintenance and improvement of the organization’s quality management, quality improvement, safety and risk management program(s) and framework(s)
• Develops, implements and maintains documentation, tools and resources needed to support the organization’s quality management, quality improvement, safety and risk management program(s) and framework(s)
• Provides formal and informal coaching, mentoring, teaching and advice to the organization and individuals within the organization on patient relations, quality management, quality improvement, safety and risk management in general or in relation to the organization’s applicable program(s) and/or framework(s)
• Supports and/or leads the design, planning and execution of assigned improvement projects in collaboration with Quality & Risk team members and/or colleagues in other departments as needed
• Supports, co-ordinates and/or leads the collection, reporting and/or analysis of quality, safety and/or risk data and information in assigned areas, which could include, but are not limited to Event
• Tracking & Management System, Client & Caregiver Experience Evaluation, external performance reports
• Supports, co-ordinates and/or leads the development of reporting & monitoring systems/processes for organizational processes, performance scorecards and reports, working in conjunction with Quality & Risk team members and colleagues in other departments as needed
• Support, co-ordinate and/or lead the implementation of programs for excellence, accreditation, event management reporting or other quality, safety & risk related programs as assigned
• Engages Patient and Family Advisor Committee in quality improvement planning and initiatives;
• Participates on work groups, committees and projects involving quality improvement and risk management.
• Assists in planning, developing, implementing, evaluating and maintaining the emergency management plan, pandemic plan, evacuation plan, and business continuity plans;
• Supports the development, implementation, maintenance, evaluations and improvement of the organization’s policies and procedures framework and infrastructure
• Supports or leads the coordination and implementation of Infection Prevention and Control (IPAC) practices, policies and procedures;
• Supports or leads the development, implementation and analysis of local surveys as requested.
• Establishes and maintains effective working relationships with staff at all levels, service providers and other external stakeholders to facilitate and assist in quality and risk management activities
• Promote and support use of the Ethical Framework across the organization.

• Act as a resource/consultant for Home and Community Care Support Services (“HCCSS”) North West staff related to risk management and patient safety issues
• Provide risk management support for high risk situations, complex cases and patient safety matters consulting with appropriate stakeholders as required
• Works across the organization and with external service providers to address patient risks and complaints reported through the internal Risk Event and Feedback System;
• Monitors, validate, classify and assess risk of reported patient safety incidents, staff safety incidents, complaints, compliments, and privacy events in the event tracking and management system; identifies areas for improvement in incident reporting, maintains and updates relevant tools and resources and provides feedback and education to staff as appropriate.
• Utilizes best practices in analyzing, synthesizing and trending reported patient/staff safety incidents, patient complaints/compliments, privacy events and other sources of organizational performance data/information, as available; prepared quality and risk reports
• Supports Home and Community Care Support Services (HCCSS) management, Board and external reporting requirements specific to patient safety, quality and risk including the preparation of scorecards and dashboards.

• Demonstrates behaviours, actions and attitudes that are consistent with our Vision/Mission/Values
• Supports the advancement of an organizational culture focused on quality, safety & risk management, continuous improvement
• Works in compliance with the provisions of the Occupational Health and Safety Act of Ontario and the regulations and adheres to health and safety policies/ practices developed and implemented by Home and Community Care Support Services North West and takes reasonable precautions
• Implements new procedures and controls deemed necessary by management
• Participate in and/or chair internal or external committees related to patient relations, quality, quality improvement, safety or risk as needed or assigned
• Participates in mandatory learning/education to maintain and update skills and knowledge whenever deemed necessary
• Supports the team, including training and orientation of new staff and works with team members to ensure department needs are met including absence coverage
• Performs other related duties as assigned

• University Degree in health care or business administration (or equivalent combination of education and experience).
• 4 - 6 years of related work experience within healthcare sector and minimum 3 years’ experience in quality, risk management and patient safety.
• Knowledge of tools, techniques, measures and systems for monitoring and improving service delivery and business process quality.
• Good knowledge of patient services practices in Home and Community Care.
• Good knowledge of the health care system and service delivery models used in the community.
• Good understanding of project management processes and techniques.
• Familiar with emergency preparedness, incident management, and pandemic planning in Ontario.
• Knowledge of risk management approaches and tools used; preferably in the healthcare industry.
• Knowledge of systems, applications, databases and information management used to store and process internal data.

• A Master’s Degree in health care or business administration.
• Quality and Risk management training/education and/or certification is highly desirable.
• Strong knowledge of HCCSS priorities, policies, practices and service standards.
• Ability to speak French or another second language.

• Attractive comprehensive compensation packages and benefits​
• Valuable development opportunities​
• Membership in a world class defined benefit pension plan​

LHIN