Operations Management Team Lead
ABB
- Kraków, małopolskie
- Stała
- Pełny etat
- Develop and execute a roadmap for operations management delivery, ensuring alignment with the Domain Delivery department strategic goals.
- Define and oversee the implementation of ITIL-based service operation activities in collaboration with IS Service Owners and Architects.
- Establish and monitor Key Performance Indicators (KPIs), and deliver monthly reports on operational status and progress.
- Engage in contract negotiations and define SLAs with vendors to ensure high-quality service delivery.
- Direct incident and problem management processes to uphold service levels and drive continuous improvement.
- Build and sustain a high-class operations management system to enhance IS department service delivery.
- Ensure team adherence to corporate IS regulations, standards, and compliance requirements.
- Assume the role of Operations Manager for a business-critical application, ensuring optimal performance, continuous availability, and effective incident management.
- You have around 7 years of experience in IT environment.
- You have at least 2-3 years of experience in a leadership role within IT operations, with a strong track record in operational excellence.
- Your expertise encompasses ITIL frameworks, DevOps practices, and technical management of IS services.
- You possess outstanding communication skills in English, capable of clearly articulating complex IT concepts and leading multinational team.
- You have experience in tactical planning, KPI definition, and performance monitoring within an IT environment.
- Your background includes vendor management, SLA negotiation, and establishing effective operational contracts.
- You are adept in incident management and service restoration, with a keen focus on minimizing business impact.
- You hold a relevant Bachelor’s Degree or higher, with certifications in ITIL, Project Management, or a related field being highly desirable.