International Operations Administrator (IOA)
Everbridge
- Budapest
- Állandó
- Teljes munkaidő
- Department email inbox management
- Inbound and outbound emails
- responding to emails and providing detailed responses and advice
- creating cases within the dedicated case management system
- Daily task management within the case management system
- Provide first class customer service through administrative support to the team and our clients in response to client situations across the globe following dedicated standard operational procedures
- Effectively collaborate with colleagues and peers to support all aspects of the case lifecycle, including case notification, verification, authorisation, task reassignment/case handover and case closure
- Accurately record data and relevant details of the incident/case within Anvil's dedicated Case Management System
- Produce detailed situation reports for client awareness and be familiar with our clients and their specific day to day needs as well as their emergency procedure requirements
- Support medical assessments and treatment abroad with the clinical team members
- Support the security teams according to individual client requirements
- Assist the launch and managed service of the Mass Communications Platforms
- Actively monitor receipt of check-in & SOS alert emails from travellers
- Have experience of Case Management Software and administer and maintain data using a range of specialist software and internal security software
- Review and develop processes and procedures in line with client requirements
- Contribute to regular team meetings and ensure effective handover and/or feedback to deliver a seamless service 24/7
- Know when to escalate issues, risks, ideas to ensure business effectiveness
- Adhere to Everbridge's vision and values
- High level so of attention to detail
- Good organizational skills with the ability to multitask
- Solve problems and critical examine data
- Able to handle stressful and sensitive situations while staying calm and acting professionally
- Able to operate and priorities tasks within a changing and fast-moving environment
- Self-motivated and able to work on your own initiative as well as part of a team
- Solutions orientated, with a proactive approach to challenges
- Be professional & confident to clients and suppliers at all times
- Excellent telephone communication and administrative skills, both written and verbal, and able to communicate at all levels of the business
- Have excellent customer service skills,
- Proficient in MS Office, particularly Excel and Outlook
- Able to learn & understand new & relatively complex systems
- Able to work a shift rota including nights, weekends and Bank Holidays
- Bilingual - desirable but not essential
- Attractive salary
- Comprehensive health and wellness benefits package.
- Cafeteria Plan (500K HUF employee/annum)
- Opportunities for professional growth and career advancement.
- Collaborative and innovative work environment.
- Access to cutting-edge technology and industry insights.
- Hybrid or fully remote working options available