Kuala Lumpur, Malaysia About Horizontal: Established since 2003 in the US, Horizontal solves complex challenges across two distinct businesses: Horizontal Digital and Horizontal Talent. We are consistently recognized for being a top workplace and one of the fastest-growing private companies. Horizontal Talent specializes in staffing for IT, Digital & Creative, and Business & Strategy markets. We have global offices in US, UAE, India, and Malaysia. Job Description As part of its Technology Platform strategy, we are rapidly expanding its ServiceNow implementation to help team work better while eliminating redundancy and inefficiency for the product tribes and our internal customers. In this context, the company is looking for an experienced ServiceNow software engineer to enhance the ServiceNow implementation according to its roadmap. Together with the squad, you will have the ability to participate in the development of one of the fastest growing offerings. You work hand in hand with the other developers of your squad to provide the requested functionalities end-to-end. You will receive the necessary support from your chapter lead based in Kuala Lumpur to ensure your success. Key Responsibilities Design, develop, and implement solutions using ServiceNow platform capabilities. Collaborate with multi-functional teams to gather and understand business requirements. Customize and configure ServiceNow applications based on business needs. Develop and maintain ServiceNow workflows, forms, scripts, and reports. Provide technical expertise and support for ServiceNow implementations. Qualifications Bachelor's degree or equivalent experience in computer science, Information Technology, or related field. 10+ years of hands-on experience working with ServiceNow. In-depth knowledge of ServiceNow platform, including but not limited to Incident Management, Organizational Change, and Service Catalog. Experience in ServiceNow development, scripting (JavaScript), and integrations. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Key Attributes To be successful in this role you will need: Proven experience in ServiceNow development and customization. Certification Certified Application Developer/ ServiceNow Certified System Administrator A Solid programming/coding experience in Java & JavaScript Understanding of web-browsing technologies (HTML, CSS and AJAX practices) and SOA technologies (micro-services, REST, SOAP) Familiar with Unix shell and basic Windows administration. Experience with CI/CD development & deployment tools (i.e. Ansible, Maven, Jenkins, Nexus and Git), SQL (i.e. Relational Database (e.g. Oracle, Postgres), NoSQL Databases (e.g. Elasticsearch)) and cloud technology providers (i.e. AWS) would be an advantage. A practical working experience in an Agile development (SCRUM) context A passion for technology and an interest in staying up to date with the latest technology innovations. This role offers a unique opportunity to play a pivotal part in the advancement of our cross-border payments services, contributing to making international transactions faster, smarter, and more efficient. By leading and planning the definition, analysis, and validation of functional requirements for large and complex projects, you will be at the forefront of technological innovation and business strategy. This position allows you to showcase your expertise in reconciling business requirements with technical solutions, providing valuable insights during all phases of development, and influencing the adoption of cutting-edge technology trends. As a key figure in the Technology Platform group, you will actively contribute to the company's mission of automating, standardizing, and simplifying the technology layer, thereby enhancing operational efficiency, reducing costs, and ensuring a robust and resilient technology infrastructure. This role not only empowers you to drive transformative change within the organization but also positions you as a leader in navigating the uncertainties of the industry and reinforcing companies' commitment to excellence in international financial services. The above description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.