Application owner & Business Analyst
EVS Broadcast Equipment
- Luik
- Vast
- Voltijds
- Understand the business challenges and ambitions to define and align the evolution of the portal with the business needs
- Prioritize improvements and implementation of existing and new modules in the Portal, considering budget constraints and business priorities.
- Define and manage the backlog and complete lifecycle of back-end applications available on the Portal in collaboration with the program manager (Learning Management System, Documentation portal, Download area, user access management module, ...)
- Build strong relationships with the key stakeholders of these applications to better understand their needs and facilitate discussions between them to ensure alignment.
- Understand, anticipate and challenge business needs to proactively propose continuous improvement and ensure higher efficiency in business processes, better application usages and consistency between all corporate applications and processes.
- Manage upgrades and maintenance
- Manage access rights, licenses attribution and security matters
- Categorize, prioritize, and manage all requests related to these applications to apply the most appropriate process
- Support requests, issues, or incidents: React promptly, investigate, analyze, resolve and follow-up issues with end users.
- Change requests and continuous improvement suggestions: build, prioritize and manage the application backlog in collaboration with your key stakeholders (internal clients).
- Involve external partners and experts when necessary. Build strong relationships with them to ensure efficiency and consistency.
- Manage integrations and dependencies with other corporate applications in close collaboration with the Applications Architect and other Application owners.
- Create and maintain the documentation for each application in appropriate systems and ensure its availability for adequate audiences.
- Regularly update and test the 'business continuity plan' for corporate applications for which you are the owner.
- Collecting business needs, challenge them and translate them into functional requirements
- Participating in the selection of new solutions/applications to ensure compatibility with the overall corporate applications architecture and easy integrations with other applications
- Participating in the mapping or review of business processes to ensure alignment between the processes and the solution (with the ambition of remaining close to standards)
- Providing functional designs and formalizing the solution/application's architecture/functional design
- Flag process changes and impacts on data to inform the people in charge of these domains
- Creating, testing, and validating functional requirements
- Configuring the application
- Identifying and defining integration needs with other EVS applications
- Defining and configuring security roles/access rights
- Following security guidelines and involve the Security team when necessary
- Coordinating and follow-up the work on the infrastructure with the IT team
- Executing integration testing
- Supporting UAT testing
- Preparing and monitoring the execution of data migration (Export/Import)
- Contributing to the definition of the cut-over plan
- Bachelor's degree in Computer Engineering or related Technology/Business-Oriented degree
- 3+ years of experience as a Business Analyst
- Knowledge of O365 and Azure DevOps will ease the onboarding
- Knowledge of Microsoft Dynamics 365 CE is an asset but not compulsory
- Knowledge and experience of the following topics is a must:
- Conception of data models / database schema
- UML diagrams and BPMN annotations
- Micro service architecture and API
- Knowledge or experience of the following topics is a plus:
- Power Automate
- Power Apps
- Power BI
- Good analytical skills
- Positive and problem-solving mindset
- Strong customers focus with the ability to manage expectations appropriately, constructively challenge requests and build a long-term relationship with key stakeholders
- Ability to prioritize work efforts by balancing operational tasks with a longer-term strategic task
- Team player, autonomous & structured/organized
- Resilient & dynamic
- Will to learn and continuously evolve
- Aligned with EVS values: Innovation, Passion, Excellence, Agility, Accountability, Teamwork, and Customer Success
- Fluent in French and in English
- Knowledge of other languages is an asset