Refit Product Manager

• Strategic and tactical projects: supporting the Head of Product on the planning and executing of the strategic refit programme as well as leading tactical refit related projects within the existing and future estate (including Spain).
• Commercial performance: monitor commercial KPIs, identify and implement recommendations to maximise the commercial performance of the refit programme; revenue growth (F&B and hotel RevPAR) and profitability (reduce cost to deliver and/or operate). Work with relevant stakeholders to successfully execute recommendations.
• Customer performance: monitor customer KPIs, identify and implement recommendations to positively and continuously improve our customer metrics. Work with relevant stakeholders to successfully execute recommendations.
• Insight:track and report consumer trends and customer and competitor insights, to thoroughly understand and champion the product from a Customer perspective, identifying risks and opportunities to current/proposed Travelodge refit product proposition
• Product management and development: support the Head of Product with scoping, review, validation, development and delivery of the refit programme. Ensure they are commercially and operationally viable, in line with or enhance customer requirements, are comparable or not competitively disadvantaged, can be consistently delivered and fit with the brand's proposition - Delivering Affordable Travel for Everyone.
• Project management: own, manage and communicate product project plans, ensuring stakeholder engagement, alignment and execution. Project management will include presenting and updating to senior stakeholders.
• Relationship management: build strong internal stakeholder relationships within Travelodge and with external suppliers and agencies to deliver the desired vision and objectives.
• Finance and budget management: Work with Finance to evaluate commercial benefit of new and existing proposition developments. Manage cost and value-engineering, balancing productivity and customer defection/reputation to achieve the best solutions. Manage the budget effectively and ensure value for money is achieved.
• Measurement: Identify, measure and deliver against KPIs for each product or proposition project. Contributing to the completion and analysis of scorecards, board level papers and external reporting
• Brand guardianship: for hotel environment design, layout and style, liaising with the Property team and relevant agencies on hotel refurbishment and pipeline footprints, providing brand governance to maintain physical product consistency.

• Relevant product management experience with a good understanding of reviewing and improving product areas
• Strong project management expertise and organisational skills, working to critical paths and deadlines across a broad spectrum of activity and multiple projects
• The ability to lead, engage and motivate cross-functional teams and work collaboratively with other areas of business
• Strong customer focus and commercial acumen with the ability to balance customer needs and commercial sense
• The ability to innovate, be proactive and act as a highly motivated self-starter with a can do approach in a rapid results driven environment
• Attention to detail and passionate about the brand

• Experience in developing and delivering refit programmes in F&B environments (eg restaurants and bars)
• Product proposition development and delivery experience in a budget market
• Understanding of F&B operations

• I treat everyone in a way I would like to be treated
• I am easy to work with
• I have a can do attitude
• I care about the impact my work has on others

• I do the little things that make a difference to our customers
• I work to brand standards
• I treat Travelodge time, equipment and stock as if it were my own

• I hit targets in my role and work at the right pace
• I take ownership of problems and try to fix them fast
• I look for ways to avoid future problems
• I look for ways to promote Travelodge

Travelodge