Programme Manager - Technology & Product
dunnhumby
- Manchester
- Permanent
- Full-time
- Collaborate with client directors, engineering, and product leaders to translate client needs into programme deliverables.
- Develop and manage programme plans for key client initiatives, ensuring alignment with client priorities and deliverables.
- Oversee programme timelines, dependencies, milestones, and governance processes across multiple agile delivery teams, squads, and functions involved in client initiatives.
- Ensure continuous value delivery and client satisfaction by aligning programme efforts with strategic objectives.
- Identify, escalate, and mitigate risks and issues to ensure programme success and client value realisation.
- Manage and coordinate communication with client stakeholders at all levels, providing regular programme status updates, highlighting progress, risks, and key decisions required.
- Oversee programme budgets, expenditures, and financial reporting for client-funded initiatives.
- Facilitate cross-functional collaboration, alignment across engineering, product, and other teams contributing to client initiatives.
- Champion programme management best practices, tools, and processes within the organisation, identifying opportunities for continuous improvement to enhance programme delivery and client value.
- Incorporate the OKR into programme management practices, facilitating OKR planning, tracking, and review cycles to ensure alignment with organisational and client goals.
- Proven track record in leading complex programmes involving cross-functional teams and external clients.
- Deep understanding of agile methodologies and experience integrating them into programme management frameworks.
- Hands-on experience with agile project management tools like Jira and familiarity with DevOps metrics/tooling (DORA metrics).
- Strong stakeholder management and communication skills
- Demonstrated risk mitigation, issue escalation, and decision-making abilities to ensure programme success and client satisfaction.
- Comprehensive knowledge of programme management best practices and continuous process improvement.
- Understanding of OKR methodology and experience in facilitating OKR planning and review cycles
- Strong leadership skills to foster collaboration, drive a customer-centric culture, and uphold organisational values