Database Technical Analyst 4-Support
Oracle
- USA
- Permanent
- Full-time
- In Depth knowledge of Oracle Database administration - 12c, 18c, 19c
- Understanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewall
- Experience of Backup and recovery process using RMAN
- Experience of Oracle Data Guard
- Experience in Performance Tuning
- Experience of Oracle Cloud Infrastructure (OCI)
- Experience of Oracle Autonomous Database
- Operating system knowledge (Unix, Linux, Windows)
- Network administration
- Understanding of Oracle Grid Control, RAC
- Experience of administering other databases (MySQL, PostgreSQL, Sql-Server, DB2)
- Understanding of Oracle Golden Gate
- Exposure in Oracle Application Express (APEX)
- To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
- Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
- Working towards, adopting and contributing to new processes and tools (diagnostic methodology, health checks, scripting tools, etc.)
- Contributing to Knowledge Management content creation and maintenance
- Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
- Operating within Oracle business processes and procedures
- Respond and resolve customer issues within Key Performance Indicator targets
- Maintaining product expertise within the team
- Developing and maintaining expertise around Database Security and general IT Security issues
- Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product
- Self motivated. Able to perform duties without major monitoring
- Quick learner. Efficient in reproducing test cases, and drive to resolve customer issues.
- Bachelor's degree in Computer Science, Engineering or related technical field
- 10+ years of proven professional and technical experience in database, network or system administrator role.
- Excellent verbal and written skills in English
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer