Relocate to Malta D365 CRM Techno Functional Consultant
Black Pen Recruitment
- Helsinki
- Vakituinen
- Täyspäiväinen
- A University graduate with relevant degree within a computing or business discipline
- Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service Automation
- Working knowledge of the Power Platform (Power Apps, Automate, Power BI)
- Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customisations and development of Business Data Models for different solutions
- Good understand of Microsoft Dynamics CRM Accelerators, industry templates and add-ons
- Proven track record of successful maintenance or end to end implementation of a number of solutions for medium/ large customers, preferably across a number of business verticals (e.g. healthcare, finance, insurance etc.)
- Proven ability to develop a clear understanding of clients needs and the ability to incorporate them into a solution following effective design approach
- Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modelling and documentation knowledge
- Excellent understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions
- Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and hypercare support
- The CRM Techno Functional consultant will work with the Consulting Services department to implement various modules of Dynamics CRM working closely with client teams and business stakeholders
- Organise, execute, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders, business analysts and consulting team
- Interface effectively with other members of the consulting team to arrive at best in class solution, and provide a sustainable and scalable solution architecture and application to meet clients requirements
- Deliver high quality business and software solutions & services to clients ensuring the implementation of best practices based on Microsoft
- Dynamics standards and supported configuration/ customizations
- Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc
- Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget
- Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps
- Contribute to activities as required including technical presales, building demo and proof of concept solutions for various client presentations
- Proactively skilling up on new versions and technology stack to be future ready
- Proactively identify business/ project/ technical/ support risks and provide suggestions to mitigate or communicate as necessary
- Proactively communicate progress updates to relevant parties both formally and informally
- Support practice development activities such as defining, solutioning and configuring industry specific solutions
- Be an active member of technical and design working groups within the practice
- In all activities, ensure timely completion of internal processes and mandatory trainings
- Drive for process improvement, feature reusability and other initiatives to maximize efficiency in delivery
- Carry out additional duties as may occur from time to time as instructed and agreed by the management team or supervisors
- Provide guidance and mentorship (technical/professional) to groom other team members
- Represent the firms Microsoft Business Solutions team in a professional and positive manner at all times