Laboratory Coordinator / Customer Service Representative
GPW Recruitment
- Smethwick, West Midlands
- £24,999-25,001 per year
- Permanent
- Full-time
- Salary up to £25,000 pa (DoE)
- 40 hours per week, Monday to Friday 8am – 4:30pm (possible flexi-time)
- Hybrid working, once trained up.
- 26 days hols + B/hols
- In-house and external training provided
- Enhanced Company pension (up to 11% employer contribution if employee contributes 7%)
- Life Assurance (6x basic salary)
- Salary sacrifice heath care scheme (BHSF)
- Company sick pay after qualifying period of one year
- Perkbox
- Full understanding of all laboratory logbooks and ongoing orders (order tracking).
- Building a weekly report which encompasses all laboratories and reporting to the Laboratory Manager.
- Raising courier collections from customer sites
- Management of sub-contracted orders
- Retrieving third-party quotes / raising & receipting of purchase orders and chasing third parties
- Taking calls & queries regarding current orders on lab email or phone.
- Handling failure reports
- Quoting customers for replacements or repairs
- Ordering replacement products – chasing and keeping on track.
- Updating planner, organising customer drop offs & collections for Stores & Delivery Operative
- Contacting customers to organise drop-offs & collections.
- Additional laboratory administrative tasks; including data entry on occasion.
- Working with the laboratory team on continuous improvement projects.
- Scheduling field calibration work.
- Any other duties deemed appropriate within the scope of the role and in line with skills and experience.
- To observe and comply with all Company policies.
- To undertake and attend training courses is necessary to develop and maintain competence to undertake the role.
- 5 GCSE qualifications at grades A*-C / 4-9, or equivalent
- Relevant business, customer service or administration qualifications.
- Experience in customer services or sales for an engineering or manufacturing company to other businesses.
- Excellent telephone manner and communication skills
- Excellent IT skills – MS Word, MS Excel, Outlook
- Administrational experience, able to raise and process quotes, purchase orders, invoices etc.
- Good organisational skills able to prioritise, multi-task and work to deadlines
- Friendly, approachable and flexible as role may evolve in time.
- Hardworking, willingness to learn, pursue self-development and provide a quality service to customers.
- Prior experience of using CRM system, preferably Salesforce (desirable)
- Experience of Asset Management / Goods In/Out (desirable)
- To have a basic understanding of the calibration process and laboratory quality systems (desirable)