Concierge
Holland Residential
- Santa Clara, CA
- $24.00-30.00 per hour
- Permanent
- Part-time
- Meets and greets all visitors to and Residents of the property, providing customer support and information about the community, both in-person and via telephone. Represents Holland Residential and the community in a professional and friendly manner at all times.
- Provides miscellaneous services and information to Residents, at their request, as well as signs for and distributes deliveries.
- Acts as a liaison for Residents and management, ensuring excellent communication, and maintaining documentation of all interactions and follow-up regarding Resident issues.
- Maintains accurate knowledge of all information regarding the community, including pricing, availability, unit floor plans, and amenities as well as the condition of all vacant units, models and common areas.
- Maintains a working knowledge of all marketing efforts and assists Management staff with developing promotions and advertisements.
- Regularly inspects the community grounds, common areas, models, vacant units, and office areas. Offers recommendations to the managers regarding compliance and/or needed improvements.
- Adhere to the company’s safety programs, policies and procedures.
- Participate in company training classes, as required.
- Handle all resident issues in a timely manner, providing proper documentation and informing Property Manager as needed.
- Assists in developing and participates in various leasing programs to ensure their success.
- Be well versed with current market studies. Stay apprised of new communities, specials and promotions in the area.
- Develop and implement resident retention programs and activities.
- Assists Property Manager in the execution and delivery of lease renewal notices. Prepare renewal paperwork as guided by Property Manager instruction.
- Understands and applies principles of Fair Housing.
- Responsible for understanding Landlord-Tenant laws.
- Follows guidelines of community operating budget
- Becomes active in the local business community and develops a rapport with the residential community. Assists in creating the community newsletter.
- Organizes, attends and monitors various community recreational and social activities.
- Maintains a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork and accountability.
- Participate in company training classes, as required.
- Maintains a positive relationship with all Administrative and Maintenance staff to ensure excellent inside customer service, teamwork and accountability.
- Maintains confidentiality of sensitive documents and information regarding both Resident’s personal information, and confidential information regarding Holland Partner Group.
- Represents the community and Holland Residential in a professional manner at all times. Conforms to company apparel standards and sets a positive example for all associates
- Perform all other duties as directed by the Property Manager, and assist the overall team effort in any way possible
- Excellent communications and organizational abilities.
- Intermediate to advanced computer literacy to include knowledge of all MS Office programs and the internet
- Basic office organizational skills: filing, supplies inventory and ordering, mailing/shipping, office equipment upkeep/contract maintenance
- Ability to deal well with people and develop a positive rapport
- Strong diplomacy skills
- Good verbal and written communication skills
- Independent decision making ability
- Ability to accurately perform basic to intermediate mathematical functions
- Initiative and resourcefulness
- Strong customer service orientation
- Position requires individuals to wear appropriate maintenance uniform.
- Ability to deal well with people and Strong customer service orientation.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Fluency in English both verbally and non-verbally.