2nd Line Engineer – Didcot
Planet Recruitment
- Didcot, Oxfordshire
- £27,000 per year
- Permanent
- Full-time
- 24 day’s annual leave + 8 days public/bank holidays and long-service holiday entitlement
- Contributory pension scheme
- Company laptop
- Manufacturers training
- Professional development
- Provide technical support across devices, software, networks etc. to troubleshoot IT issues raised by customers and escalated by 1st line engineers
- Use problem solving skills and technical knowledge to ensure that customers’ issues are addressed
- Diagnose and resolve medium to high complexity technical issues relating to hardware, software, networks etc.
- Escalate complex issues to 3rd line engineers or external vendors when required
- Identify recurring problems and devise sustainable preventative measures
- Install and configure new IT equipment following technical specifications
- Offer hands-on support and training to upskill team members
- Keep customers informed of progress and set expectations whilst working to internal SLA’s
- Maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)
- Take ownership for obtaining information required to diagnose and resolve more complex problems and, where necessary, engage with third parties to jointly resolve in-depth product issues
- 2+ years proven experience of IT Support. Prior experience working for a service provider is a plus.
- Thorough knowledge of current IT Technology including (but not limited to): – Desktop Support both MAC and Microsoft