Customer Care Advisor with Danish
Capita
- Kraków, małopolskie
- Umowa
- Pełny etat
As a Customer Care Advisor, you will be supporting our new prestige brand Locus Cars on European market, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from with confidence. As part of the onboarding and training process you will have the opportunity to travel to the Netherlands to take part in an onsite training.Job title: Customer Care Advisor with DanishJob Description:What you’ll be doing:
- Provide each customer with relevant and insightful advice at any touchpoint within the customer journey (calls, emails, and chat).
- Create a premium and caring relationship with prospects and customers, ensuring long-term relationships.
- Encourage customers to engage with products and services.
- Work with different contact points (technical line, dealers) and demonstrate a good sense of organization.
- Drive a customer-centric approach and deliver a unique customer experience from orientation through to handover and repurchase (end-to-end process).
- Document customer updates and interactions through their journey using CRM platform.
- Collaborate with your team and stakeholders to continuously improve internal processes, deliverables, and experiences.
- C2 proficiency in Danish, C1 proficiency in English.
- Proactive and empathetic approach, able to support premium clients.
- Demonstrate a good standard of literacy and numeracy.
- Experience in handling calls and communicating effectively via email and chat.
- Team player and goal – oriented.
- Strong prioritizing and planning skills.
- Availability to work Monday – Friday 8:30 am – 5:30 pm.
- Working with CRM (customer relationship management) tools, preferably Salesforce
- Interest in the automotive industry
- Mental Health Helpline and Employee Assistance Program - psychological, psychotherapeutic, and coaching support for you and your family.
- An extra day off for voluntary activities close to your heart
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
- Opportunity to become one of the Internal Trainers
- A multinational environment with strong ties to UK business culture
- LuxMed medical healthcare and Generali group insurance
- Multisport Plus / Classic or MultiKafeteria benefit systems
- A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)