Assistant Front Office Manager
The Sebastian Vail
- Vail, CO
- Permanent
- Full-time
- Be Authentic
- Practice Humility
- Cultivate Teamwork
- Value Time
- Be Trustworthy
- Free onsite shift parking
- Discounted bus pass for Eagle County & Lake County routes
- Discounted F&B, Spa Treatments & Retail up to 40% off
- 401K with Match
- PTO for Full Time Year Round up to 4 weeks a year
- Wellness Bonus if worked through full season until ski area closing
- Full Time Year Round possible, with full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance.
- Merchant Ski Pass Program
- Free onsite Chef prepared employee dining room with hot meals and salad bar
- Some full time seasonal positions offer discounted living onsite in employee housing, shared dorm style units during the season hired only up to the 1st 6 months of that particular season. Long term and single living arrangements are offered for management positions or those working overnight shifts available for on call outside of normal work hours.
- Plans, organizes, schedules, reviews and evaluates the work of assigned staff.
- Develops and directs the implementation of goals, objectives, policies, procedures and work standards for the department; prepares and manages assigned budget.
- Oversees the selection, training, professional development and discipline of staff.
- Develops, implements and oversees the execution of service standards.
- Identifies guest needs and provides information regarding policies, services and amenities.
- Facilitates problem resolution to presented guest challenges.
- Drives guest engagement and problem resolution.
- Ensures all assigned department operations are operating in an efficient and effective manner.
- Utilizes suggestive selling skills and company sales guidelines to maximize revenue and occupancy levels. Creates measurable up sale goals for front desk agents
- Maintains knowledge of room details as well as rates, packages, discounts and group package plans in order to process reservation requests or cancellations if needed.
- Maintains awareness of group reservations and activities on and off site.
- Performs all Front Office and PBX duties as required.
- Performs all Concierge and Bell duties as required
- Conducts investigations and completes incident reports for guest incidents and reports to applicable parties.
- Oversees and assists with charges and payments to guest, club owner and house accounts.
- Oversees and assists with the balancing of the Front Desk cash drawers and all applicable Front desk city ledgers.
- Oversees the daily night audit to ensure all postings are completed accurately and in a timely manner.
- Oversees and reviews shift and time card reports daily.
- Manages logistics of large check-ins and check-outs coordinating with housekeeping to execute flawlessly and meet all guests and owners requests and needs pre -arrival.
- Ensures assigned work areas are maintained in a clean and tidy manner and all assigned staff are in compliance with our grooming standards.
- Maintains accounting of lost & found items and forwards to Housekeeping.
- Ensures all call logs, MOD reports, Daily reports and opportunity logs are filed and communicated appropriately and timely to applicable parties.
- Ensures all guests and owners are notes are entered in SMS.
- Develops and directs the implementation of driving policies, procedures and work standards for assigned staff.
- Assists with supervising of daily concierge and bell call logs and daily reports.
- Coordinates transportation with third-party vendors and assists owners and guests with reservations, ensuring appropriate follow through and communication.
- Coordinates grocery delivery program with local grocery vendors and assists with facilitating delivery.
- Ensures maintenance of required supply inventory; replenishes or requisitions any supplies needed.
- Ensure proper processing of hotel wake-up call program.
- Ensures adherence to safety and emergency procedures and observes safety precautions required to protect hotel and guest property as well as meeting and implementing energy and sustainable conservation efforts.
- Oversees safe deposit box operations.
- Notifies engineering of areas needing attention in respect of maintenance.
- Resolves customer complaints/queries satisfactorily while maintaining a courteous and helpful demeanor.
- Leads all department and interdepartmental communications.
- Assists with all information necessary for budgeting purposes annually, seasonally or quarterly as requested.
- Contributes to the efficiency and effectiveness of the unit’s service to its customers by offering suggestions and directing or participating as an active member of a team.
- Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
- Principles and practices of employee supervision, including selection, work planning, organization, performance review and evaluation, and employee training and discipline.
- Vail & Beaver Creek Ski Mountains and the Vail Valley.
- Principles, practices and techniques of the hospitality industry.
- Computer software applications in work processing, spreadsheets and hotel information systems (SMS).
- Policies and procedures of the department and company.
- Inventory and record keeping principles and practices.
- Customer service principles and practices.
- Correct business English, including spelling, grammar and punctuation.
- Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
- Planning, organizing, supervising, reviewing and evaluating the work of staff.
- Training others in policies and procedures related to the work.
- Performing budgeting and accounting functions for assigned operations.
- Efficiently and effectively performing front office operations management duties.
- Focusing on quests and provision of quality customer service.
- Making accurate arithmetic calculations.
- Reading, understanding and following reservation policies and procedures.
- Producing standard written communication and reports.
- Maintaining appropriate inventory of supplies and materials.
- Organizing own work, setting priorities and meeting critical deadlines.
- Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
- Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.