Account Manager
Electric Power Engineers
- Austin, TX
- Permanent
- Full-time
- Operate in coordination with the Line of Business (LOB) leader and the BD Director for all customer account matters.
- Obtain relevant customer information including but not limited to organization charts, long- and short-term customer plans, competitor impacts, current service plans including who performs work that EPE can provide.
- Develop an account management plan that includes overall growth potential and a tactical plan that defines quarterly objectives for sales growth.
- Establish list of key stakeholders within the organization including names, titles, and contact information.
- Identify an account ambassador that will support EPE internally within the customer culture. The plan shall include both horizontal (across organizations) and vertical growth.
- Create and execute a stakeholder plan that identifies target relationships to grow within the customer.
- Develop and grow relationships with the procurement (contract management) organization.
- Build and implement an executive relationship plan.
- Establish a Master Services Agreement (MSA) if feasible.
- Ensure invoicing is accurate and accounts receivable is current.
- Understand contract and ensure EPE compliance.
- Ensure Salesforce is current including customer pipeline.
- Utilize customer pipeline to facilitate sales process.
- Provide routine customer updates to LOB Leader and work in collaboration to grow account.
- Address customer issues in a timely manner.
- Schedule, prepare and lead Management Business Reviews Meetings (MBR). Include key client stakeholders and key EPE leadership.
- Forecast annual BD and revenue goals.
- Establish and manage BD goals throughout the year.
- Accurately provide BD and revenue forecast updates throughout the year
- Develop and manage organic growth plan that was developed in account planning.
- Proactively cross-sell EPE services to other departments and other client locations. Utilize ambassador to help build relationships and identify key opportunities.
- Ensure EPE hits organic and revenue goals.
- Support the Operations Team with any proposal management and writing efforts.
- Proactively eliminate all client external RFP’s involving EPE services when feasible.
- If customer requires an RFP, proactively facilitate EPE’s engagement including offering assistance in RFP development and selling our services.
- 5+ years of professional experience as an account manager or related experience.
- Bachelor’s degree required in a related field.
- Preferred 3 years of energy experience working with utilities and renewable energy.
- Knowledge of account management principles.
- Advanced in the use of Microsoft Excel, and proficient in the use of Microsoft Word, Power Point, Outlook, and Salesforce or other CRM.
- Proven Sales Experience.
- Proficient in Power Point including development of Sales Presentations.
- Strong organizational, relationship building, communication, and presentation skills, both written and verbal.
- Ability to work well independently and build relationships with other departments and segments to accomplish objectives.
- Highly motivated self-starter.
- Excellent time management, organizational, interpersonal, problem-solving, and analytical skills.
- Flexible with the ability to manage change and meet deadlines.
- Attention to detail and has high standards on producing quality work.
- Comprehensive health and wellness benefits including medical, dental, and vision with 100% premium coverage for you.
- Generous PTO and paid holidays
- Continuous Education Benefits
- Work with industry leaders
- 401K, up to a 4% match (100% vested from day 1)
- Flexible Work including hybrid and remote possibilities base on position.