Administrator
Service Care Solutions
- Slough, Berkshire
- £14.47 per hour
- Temporary
- Full-time
- Manage a rota of staff providing face-to-face service at two locations, email, and phone cover
- Work with coordinators to ensure the integrity of the database by monitoring data inputting
- Supervise Customer Service Advisors and coordinate outreach events to promote the service in the community
- Ensure residents can access the service through enrolment and be part of the team of coordinators
- Coordinate the rota including cover of reception and the development of the business support operation
- Ensure that all courses, events, and examinations have a room booked, tutors are supported, and resources are maintained
- Provide information and reports to the Leadership team, including on outreach and learner feedback
- Experience in providing excellent customer service
- Strong communication and interpersonal skills
- Ability to work under pressure and manage multiple tasks
- Excellent organisational skills and attention to detail
- Proficient in Microsoft Office Suite
- Experience in data inputting and database management