Real Time Technical Support - RTDS
Weatherford
- Al Khubar, Ash Sharqiyah
- Permanent
- Full-time
- Daily monitoring of all RTDS applications as directed by the training guides provided
- Proper and thorough etiquette in all communications to the client
- Assisting with setup of newly purchased equipment and maintenance of equipment in stock
- Inventory of RTDS supplies
- Completion of all required training per given time lines
- Maintain minimum score of 95% accuracy on RTDS Skill Assessments
- Submission of Knowledge Base Articles quarterly as directed Performance Objectives
- Field Visit done regurarly done as required for rig up and rig down
- Training field engineers on the system
- Test and configure Hardware / software utilised for data transmission and aggregation.
- Data monitoring as required
- Password resets/ New User Accounts
- Support client website access issues
- Client permissions (With assistance from senior support member)
- LAS file loading
- Basic network troubleshooting
- New equipment configuration
- Received equipment configuration
- Report with senior engineers on the progress of installation and support
- Must understand and comply with all QHSE policies of Weatherford
- Criteria: Minimum 2-3+ years field related experience - High School diploma (or Secondary School Diploma or equivalent) as minimum. Prefered 2 years College degree