Customer Care Representative (German speaking)

David Kennedy Recruitment

  • Paris
  • CDI
  • Temps-plein
  • Il y a 22 jours
David Kennedy Recruitment is working with a leading French based BPO who are growing their internal Automotive Customer Support department.Position: Customer Care Representative (German speaking)Location: Gennevilliers, FranceWork Model: On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:
  • Incoming and outgoing calls (in the languages needed)
  • Professional emails and chat (in the languages needed)
  • General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
  • Complaint management: complaints up to a certain level of complexity, no complaints with legal or financial impact ; telematics cases
  • Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working, etc.).
REQUIREMENTS:
  • An active listener
  • Bilingual in English & German
  • Excellent interpersonal skills
  • An interest in the Automotive sector is a plus
  • Being proactive and dynamic in how you deal with customers
  • Commercially business savvy and number oriented
  • Shift rotation 08 AM - 08 PM, from Monday to Saturday. 36 hours a week.
OFFER:
  • Career progression
  • Base salary & language bonus
  • Monthly performance bonuses
  • Medical and life insurance
  • 50% of the public transport fee reimbursed
  • Access to the restaurant of the company, and to the Work Council.
  • Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
  • Relocation support
  • And many others!
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.

David Kennedy Recruitment