Flagship General Manager (FTC) - Marylebone High Street
The White Company
- London
- Temporary
- Full-time
- Implement a robust trade routine to review and manage the store sales plus KPI performance.
- Analysing financial and commercial reports weekly ,from this produce a store weekly trade report which summarises performance, opportunities, and actions.
- Clearly cascade and ensure implementation of weekly trading actions in your store.
- Ensure Store Management team have the right skills to commercially manage your store.
- Developing and implementing strategies to achieve sales targets and increase revenue.
- Inspirational and impactful store visits to engage teams, observe customers, review implementation, gain feedback and identify opportunities.
- Maintain strong, open communications within the store, to the customer, Area manager, Business Partners and Company Directors.
- Focus on peak and the extra planning required to ensure success at this critical time of the year.
- Management of payroll & controllable costs through P&L reviews, identifying ways to improve efficiency and smarter ways of working.
- Drive an exceptional and consistent customer experience, ensuring that customer KPI’s are achieved , and that customer service feedback is actively used to drive improvements.
- Analyse and seek relevant Customer insight to support you in understanding and driving your business.
- Engage with Branch/Merchandising and effectively communicate stock feedback & opportunities.
- Key support for Area Manager when needed, providing assistance and stepping into the AM as and when required.
- Develop and maintain strong relationships with store local Market/BID.
- Keep up to date with what’s happening on the High St, external trends, and initiatives.
- Be an inspirational and motivational line manager , supporting them with continuous learning and development within their roles.
- Ensure that your Store management teams have clear and measurable objectives, and the performance management cycle is used effectively.
- Role model our Pride Values and Leadership Behaviours and ensure they are embedded within your store.
- Establish a strong People team partnership to navigate ER and deliver our People KPI’s. Take ownership and deliver required actions from people data and analytics.
- Ensure your store team are utilising tools and resources provided by L&D to create a culture of personal development in your store and successional planning
- Partner with L&D to ensure that the right training is in place for your store team.
- Utilise feedback and engagement surveys to understand the opportunities within your store and take clear actions. Support your store management team with delivering this within their stores.
- Have a clear understanding of TWC operational & people policies and procedures, and ensure they are implemented in your store.
- Identify operational best practices, and opportunities to continuously improve ways of working to drive efficiency.
- Partner with the Loss Prevention team to proactively develop action plans to manage stock loss, stock accuracy and compliance in your store.
- Ensure Retail escalations are managed and followed up.
- Take a pro-active approach to H&S management to ensure a safe environment in your store.
- Work with facilities to ensure that your store is safe and well maintained.
- Proven experience in managing high turnover, high profile stores with sizeable team,
- Proven track record in developing experienced managers,
- Understanding of the White Company customer & brand,
- Strong leadership skills .
- Solid analytical and organisational skills.
- Excellent communication skills across all mediums,
- Ability to build and maintain effective relationships.
- 50% discount on our products,
- 25 days holiday rising to 28 during service,
- A Volunteer Day with a charity of your choice,
- In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
- Perk Place Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
- Automatic enrolment into the Group Personal Pension scheme,
- Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing,
- Private Medical Insurance,
- Following successful probationary completion, you’ll be covered by our life assurance plan,
- Social - Christmas party/social events throughout the year