IT Office Advisor

Vodafone

  • Newbury, Berkshire
  • Permanent
  • Full-time
  • 11 days ago
Location: Newbury + *Hybrid - onsite 4 days per week
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week - Mon to Fri*Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.Who We AreWe're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Join our Technology team and push the boundaries of tech to make a better world today and create the ground-breaking products and services of tomorrowWhat you'll doAs Office IT Advisor you will provide a high quality and professional initial support service to internal and external system users with Office IT related questions and support they may require.
  • You will provide initial support to the internal and external system users from face to face environments to webchat.
  • You will manage the recovery of all returned devices and ensure accurate asset records are kept.
  • You will organise the distribution of IT equipment to the users.
  • You will support with the build and distribute replacement devices as necessary.
Who you are
  • You will have a good understanding of Microsoft Operating Systems.
  • You will have good experience working with laptops and desktop hardware maintenance.
  • You will have exceptional customer service skills with great attention to details.
  • You will have clear communication skills with the ability to collaborate with stakeholders at all levels.
  • You will be organised and have experience working to tight deadlines.
Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.Together we canVodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.#LI-HybridVodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone