Technical Service Representative I
Husqvarna
- USA
- Permanent
- Full-time
- Respond to Husqvarna technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System).
- Technicians are required to remain logged in to the systems and process received or assigned cases using phone, chat, email, CRM (Customer Relations Management System), Web Warranty and written correspondence on a daily basis within department metrics.
- Trouble shoot, Diagnose and Evaluate individual case information in order to provide repair and warranty support.
- Record details of cases in CRM, as well as actions taken.
- Provide clear solutions for product repair, replacement or policy adjustment.
- Exceptional knowledge of Outdoor Power Products and applications.
- Exceptional oral and interpersonal skills. Ability to verbally communicate information clearly and concisely ensuring customers’ comprehension.
- Developed computer navigational and organizational skills.
- Can pass typing accuracy test with 25 wpm or more.
- Basic/Entry level capability of MS Office (word, excel,outlook).
- Multi-tasking skills.
- Experience utilizing and applying customer service skills.
- Minimum high school graduate or GED.
- 1-3 years of engine or mechanical experience.
- Experienced with electronic parts lookup systems, and electronic technical information environment.
- Physical demands: occasional repair shop and training duties requiring lifting up to 50 lbs, bending, stooping, etc; ability to operate turf care machinery for application training.