Health Advisor - East Midlands
Pertemps
- Nottingham, Highland
- Temporary
- Full-time
- Answering calls from the general public in an efficient and courteous manner using agreed NHS Pathways and 111 policies, protocols and standards.
- Accurately recording, checking or amending details on the call logging computer systems.
- Signpost patients to the appropriate care using the Directory of Services where appropriate.
- Triage patient calls using the NHS Pathways triage system.
- Deal appropriately with instructions and queries from surgery staff, clinicians and outside agencies.
- Maintain a tidy office/call centre at all times.
- Assist in general administrative and clerical duties and maintain manual/computerised records as required, in a professional timely manner.
- Adhere to all procedures, protocols and other relevant memorandum as appropriate.
- Provide assistance to new members of staff and assist in training and mentoring to ensure the maintenance of a high quality service.
- Attend training and meetings as and when required to do so by Management.
- Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.
- Maintaining equipment checking systems and printers as necessary and reporting any faults via the Electronic Shift Report to IT or senior member of staff.
- Provide cover for sickness, bank holidays, annual leave, etc for any call handler/receptionist as requested including working flexibly at other sites if needed.
- You must have Right to Work in the UK
- Must have the willingness to contribute to the department and interact with busy teams
- Able to work a variety of shift patterns