Contact Centre Officer
- Lusaka
- Permanent
- Full-time
- Attending to customer queries, questions, and comments through various platforms (calls, social media and Websites).
- Resolve customer complaints and issues.
- Document all client interaction information according to standard operating procedures.
- Sell and promote Bank products and services.
- Monitor customer trends based on customer interactions and recommend improvement actions to management.
- A minimum of a diploma in a Business related course.
- Minimum 1 year experience in a customer service position.
- Experience in a Contact Centre managing inbound and outbound calls.
- Experience in managing customer queries via social media.
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