Key Accounts Administrator
Orona
- Rotherham, South Yorkshire
- Permanent
- Full-time
- Day-to-day management of your own customers, ensuring a high level of customer service is delivered at all times
- Acting as first point of contact for customer enquiries and liaise with relevant teams/individuals within the company to facilitate timely responses and actions
- Maintaining data in the service management and client reporting management systems ensuring that they are kept up to date and accurate.
- Understanding contracts to ensure that contract specifications are adhered to.
- Priorities your time to manage customer expectations and support any customer specific requirements in administering operational paperwork and providing customer and internal reports as required.
- You may also be involved in providing estimates, issuing quotations and following up on orders for repairs work.
- Producing periodic KPI and performance reports, for both internal and external publication