Field Service Engineer III
Danaher
- São Paulo - SP
- Permanente
- Período integral
- Provide installation support, maintenance, and repair on 3-4 groups of mechanical, electro-mechanical, electronic and/or refrigeration instruments;
- Receive mentoring/ride-along from team members as required to achieve full competency on trained instruments;
- Support the company to achieve the strategic goals and financial targets;
- Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer’s expectations;
- Document and complete service administration activities in a timely manner to comply with local and Leica policies;
- Actively support the service contracts, assist sales representatives and service team members with system configurations and upgrades;
- Provide input on ways to improve field service processes to increase performance and exceed customers’ expectations;
- Control the spare parts under own responsibility to maximize customer uptime and field service-related metrics;
- Control expenses to maximize the profit contribution to the company;
- Represent the company in a professional manner to instill confidence with current and prospective customers of Leica products to achieve high customer satisfaction;
- Uncovering root cause of customer frustration and understanding customer needs;
- Lead and summit technical issues escalations to solve the customers’ complaints;
- Provide other technical support as requested;
- Potential to be certified as Qualified Trainer
- Bachelor’s or Technical Degree in Electrical, Eletronic, Mechatronics or related areas;
- CFT or active CREA is mandatory.
- Strong Experience working with diagnosing and repairing medical devices, mechanical, electromechanical, electronic equipment and scientific instrument;
- Time management and productivity efficiency with service call handling;
- Strong documentation skills;
- Strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting;
- Communication skills - uncovering root cause of customer frustration and understanding customer needs. Lead the issues escalations and reports;
- Proficiency with test equipment used in field service support;
- Building and nurturing internal and external customer relationships.