We are seeking a highly skilled and experienced Managed Services Engineer Tier 3 to join our dynamic team. You will be responsible for networking, infrastructure, cloud, and Windows operating systems, providing top-level technical support, and leading the resolution of complex issues. If you are passionate about delivering high-quality IT service and can manage the technical needs of multiple clients, we would like to meet you. Job Details Systems Engineer T3 Work from Home Training Schedule: Monday - Friday, 8 PM - 5 AM (2 weeks) Work Schedule: Tuesday - Saturday, 3:30 AM - 12:30 PM Internet speed: Atleast 25 MBPS Responsibilities Provide Tier 3 support, handling complex technical issues in networking, infrastructure, cloud, and Windows operating systems. Design, implement, and manage solutions in networking, cloud infrastructure, and Windows Server environments. Collaborate with the IT team to address escalated issues, providing guidance and leadership where needed. Establish and maintain strong relationships with clients, acting as a trusted advisor for their IT needs. Maintain up-to-date documentation of clients' IT systems and infrastructure. Participate in the development and refinement of service delivery processes to improve efficiency and customer satisfaction. Stay current with technological trends and innovations in the fields of networking, infrastructure, cloud, and Windows operating systems. Qualifications Minimum 4 years' experience in the following: Active Directory Support, Microsoft Windows and Windows Server Support, Microsoft Exchange Support Cisco Switching/VLAN/Routing/Firewalling Support Server Hardware Technologies (CPU/RAID/SCSI) Support Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support Have multiple certifications, a high skill level. The following certifications are preferred: CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+ Server Operating Systems Installation, configuration, and troubleshooting Configure file, print, and remote access services Basic administration, including adding/removing users and groups, configuring file permissions, checking event logs, configuring, and restoring from backup Enterprise Email support of Microsoft Exchange/Exchange Online. Configuration and troubleshooting of the following: Hyper-V and VMware SAN Architecture Internal/External DNS Remote Desktop Services Advanced Configuration and Troubleshooting of Network Infrastructure including: VoIP Layer 2/3 Switches Routers Firewall Working Knowledge of Microsoft SQL Server Working Knowledge of Wireless Technologies Other Preferred Technical Knowledge Solid understanding of and ability to configure TCP/IP subnetting and troubleshooting Internet connectivity. Understanding of the relationship between switches, patch panels, and connecting nodes to a network Understanding of High Availability / Load Balancing solutions