Senior Account Manager
Diebold Nixdorf
- Sydney, NSW
- Permanent
- Full-time
- Serves as primary Account Manager within an assigned country or area.
- Ensures customers receive best-in-class technical, process or product-specific consulting.
- Engages directly with a wide variety of customer stakeholders, from technical professionals to senior executives.
- Works internally with customer-focused teams to design, develop and introduce new products and enhancements to address customer requests and priorities.
- Works with customers on implementation reviews and to ensure the prompt and proper resolution of technical or procedural challenges.
- Contributes to improved Account Management metrics reporting, evaluation and documentation.
- Bachelor's Degree or equivalent work experience required.
- Minimum of 10 years of relevant experience or equivalent combination of education and experience in managing sales in a corporate setting with proven track record
- Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams.
- Excellent business English skills (Written and spoken). Preferred Qualifications
- Comprehensive knowledge of Australian Retailers and Retail Operations as well as the utilization of technology within Retail environments.
- General knowledge of Diebold Nixdorf products and services is a plus.
- Knowledge of Software and Service solution sales would be advantageous.
- Consultative sales experience with complex solution design is mandatory.
- Experience working within a customer focused B2B environment and developing strategic client relationships and accounts with senior stakeholders.
- Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as an Account Manager, ex: solution-oriented and entrepreneurial mindset, time and territory management, customer empathy.
- Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills.
- Demonstrated relationship building skills at all levels of the organization, including senior executive levels.
- Possess experience with CRM software, such as Salesforce to maximize opportunities.
- Ability to travel up to 25% of the time.