Outpatient Bookings Administrator

Spire Healthcare

  • Macclesfield, Cheshire
  • £11.48 per hour
  • Permanent
  • Part-time
  • 5 days ago
Job Description:Outpatient Bookings Administrator | Macclesfield | Permanent | Part-time | 30 hours per week | £11.48 per hourSpire Regency Hospital has an exciting opportunity for an experienced individual to join our outpatient appointments team on a part-time, permanent basis.Spire Regency Hospital, Macclesfield takes pride in providing a high standard of care to all patients. With a wide range of specialties offered, you can get fast access to expert healthcare, from consultations and diagnosis to personalised treatment and aftercare.Working Hours: 4 days shift across Monday to Friday between 8 am and 6 pmContract Type: PermanentAs Outpatient Administrator you will ensure the provision and maintenance of an efficient patient appointments service within the hospital.Duties and Responsibilities
  • Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
  • Manage the telephone lines in an effective and timely manner
  • Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
  • Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
  • Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
  • Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter. Ensure an accurate record of the communication is held.
  • Ensure that the COBPS (consultant online booking and payment service) and insurer direct booking portals are both maintained effectively and in line with KPI's
  • Maintain departmental electronic and manual filing systems accurately
  • Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
Who we're looking for
  • High standard of secondary education with demonstrable literacy and numeracy skills
  • Track record of successful delivery in a similar role, in an office and / or customer service environment
  • Experience of handling high call volumes in a fast paced environment
  • Excellent customer service skills and telephone skills
  • Strong IT skills
  • You must also have excellent interpersonal and verbal and written communication skills
  • A team player with a can-do attitude
  • Previous Healthcare experience would be advantageous
BenefitsWe offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Private medical insurance
  • Life assurance
Our Values
  • We are extremely proud of our heritage in private healthcare and of our values as an organisation:
  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.We commit to our employees well-being through work life balance, on-going development, support and reward.Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.For us, it's more than just treating patients; it's about looking after people.

Spire Healthcare