Support Software Engineer (Business Intelligence BI)
Infor
- Manila City, Metro Manila
- Permanent
- Full-time
- Analyzing customer's Business Intelligence product configuration & troubleshooting issues with deep analysis of data architecture, modeling, reporting and dashboards.
- Troubleshooting Star schema and Snowflake design models with a deep understanding of Data Warehousing concepts.
- Resolving data modeling issues for Birst customers.
- Troubleshooting and resolving complex SQL scripting issues.
- Troubleshooting application and database event logs, system Backup & Recovery, application Load balancing/clustering
- Managing multiple incidents & problems while working in high visibility situations
- Working independently and with minimal supervision to complete tasks and assignments as directed.
- Coordinating with internal product and hosting teams to ensure timely resolution of customer issues.
- Contributing to our ever-growing Knowledge Base Articles.
- Identifying and promoting opportunities to reduce the amount of direct support required through product improvements, training, online support, and self-service.
- Bachelor's degree, preferably in computer science (or equivalent experience)
- Excellent analytical & logical problem-solving skills required.
- Crucial to be able to work with team-members from different regions and time zones
- Should have a can-do attitude to be creative to resolve challenges
- Prior Birst experience and customer facing technical role is a huge plus
- 3 years of experience with one or more Business Intelligence tools like MicroStrategy, Business Objects, Power-BI, Cognos, OBIEE, Alteryx, QlikView or others, is highly preferred.
- 2 years of experience in SQL with common RDBMS like SQL Server, Oracle, Teradata, MySQL, Postgres etc.
- Exposure to data modeling for data warehousing- star, snowflake schema designs
- Exposure to ETL, Data Integration tools like Informatica, Microsoft SSIS, Data Stage, Data Integrator, etc. is a plus.
- Ability to write and debug complex SQL
- Any experience or exposure to Windows/Linux architecture, TCP/IP, HTML, XML and a strong understanding of the Internet, IIS/Apache, Tomcat/JBoss/Weblogic, MySQL/MSSQL, AWS, Redshift, SoapUI, VMWare, HyperV and Oracle Virtual Box, is a huge plus
- Back-end and front-end dev experience in Birst or other business analytics tools