Life Claims AssessorSalary £34,000 - £40,000+Aviva paid more than 50,000 individual protection claims last year to a value of over £1 billion. To help us continue to deliver on our promises, we’re looking for Senior/Experienced Life Claims Assessors who are ready to be part of our amazing team that settles 98.3% of all individual protection policies.You’ll be joining a highly motivated team to assess life insurance cover, terminal illness and critical illness cover insurance claims - from investigation, to keeping customers informed and through to claim outcome, providing exceptional customer service. You’ll have a strong understanding of compliance with relevant policies, external regulation and claims standards, with exceptional care and empathy to ensure customer support and any vulnerability needs are looked after.A bit about the job:Manage a portfolio of claims customers across a wide spectrum of insurance products and additional benefits. The ability to work accurately across multiple systems, recommend process improvements and better ways of working, embracing change in technology and processes is key to our delivery and growth ambitionsProactively obtain all information necessary to validate a claim, deal with inbound and outbound calls and digital interactions from customers, brokers, suppliers and internal teams, acting as a referral point for more technical queries/problem resolution and escalating appropriate issues to specialists/managersTalking to customers to gather information to consider their claim, provide additional support with awareness of vulnerability, including sometimes having to deliver difficult outcomes in a sensitive wayProvide a high standard of written and verbal communication with customers and third party organisations, support management of relationships with external suppliers, partners or contractorsStay up-to-date with industry trends and best practices, coach and mentor colleagues, undertake relevant training and participate in various projects and initiatives as neededSkills & experience we’re looking for:A comprehensive knowledge of life related related product in the individual risk market.Excellent relationship building and communication skillsA desire to deliver quality service at the highest levelAn excellent eye for detail and the confidence to make decisions on your ownCommitment to individual and team performanceWhat you’ll get for this role:Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.Starting salary between £34,000 - £40,000+ (depending on skills, experience, and qualifications)Bonus opportunity – 8% of annual salary - Actual amount depends on your performance and Aviva’sGenerous pension scheme - Aviva will contribute up to 14%, depending on what you put in29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 daysMake your money go further - Up to 40% discount on Aviva products, and other retailer discountsUp to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn schemeBrilliantly supportive policies including parental and carer’s leaveFlexible benefits to suit you, including sustainability options such as cycle to workMake a difference, be part of our and use your 3 paid volunteering days to help othersWe take your wellbeing seriously with lots of support and toolsto learn more. Put a salary into this calculator to see what your total Aviva Reward could be.Aviva is for everyone:We’re inclusive and – we want applications from people with diverse backgrounds and experiences.Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.To find out more about working at Aviva take a lookWe interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.We’d love it if you could submit your application online. If you require an alternative method of applying, please give Matthew Drew a call on 0121 234 7664 or send an email to matthew.drew@aviva.com.
