Service Coordinator
Paladin Technologies
- Canada
- $52,000-77,000 per year
- Permanent
- Full-time
- To create positive impressions, and develop professional relationships with clients by ensuring appearance, behavior and attitude always represent the company in a professional manner.
- By corresponding with the client, define customer requirements, problem solve as necessary, and anticipate the unstated needs of the customer.
- Expressing an understanding of contracts and job billing, daily forward completed tickets for accurate and timely invoicing.
- Perform service coordination, including daily scheduling for service call, PMA’s and repairs/install related to service (scheduling labor, communication with client)
- Maintain/scheduling labour for SLA and inspections .
- Plan and assign field labor resources to maximize efficiencies and productivity,
- Deliver and maintain response time to customers within guaranteed response windows.
- Obtain purchase orders from customers as needed.
- Schedule and relay details to technicians, promptly closing work orders once work is completed.
- Maintain technician schedule application ensuring resources including subcontractors and equipment rentals are effectively utilized.
- Provide ongoing two-way communication between the customer and the Service team.
- Understand our service capabilities and effectively communicate all offerings to the customer.
- Monitor quotes for accurate labor, travel, rental, procurement costs and potential warranty.
- Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company.
- Perform additional duties as required
- A proven client-focused approach that will embrace the Paladin Technologies core values of Accountability, Respect, Creativity, Integrity, Passion and Well Being.
- An organized individual with a strong commitment to customers, co-workers and work processes.
- Must have computer, organizational, customer relation skills.
- A College Diploma in business or electro/mechanical field or those with equivalent skills and experience will be considered.
- Experience with: Windows 7,8,10, and Microsoft Office 2010/ 365 product is required
- Ability to prioritize and manage time efficiently for self and others
- Excellent customer service and interpersonal skills
- Strong interpersonal skills and ability to work within a team structure.
- Ability to build strong relationships with both internal and external customers.
- Highly attentive to detail with strong organizational skills
- Excellent command of the English language verbal, written and telephone skills
- Resourceful, ability to research information and present results to internal clients.
- Accountable, co-operative and attentive to productivity and corporate profitability.
- Must have Drivers License Class 5
- Security industry knowledge is a definite asset