Senior Analyst, Customer Service
Raytheon Technologies
- Tanauan City, Batangas
- Permanent
- Full-time
- Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded.
- Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide.
- Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems.
- Follow-up with customers on all issues and cases while maintaining strong customer relationships.
- Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues.
- Ensuring all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately.
- Achieve all key performance indicators and achieve best in class performance.
- Participate in continuous improvement initiatives.
- Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles.
- Bachelor’s Degree or in absence of a degree, 6 years of relevant experience is required.
- Please consider the following role type definitions as you apply for this role.