Technical Support Middle Engineer
Capgemini
- Polska
- Stała
- Pełny etat
- Managing all communication with indicated client's customers and partners required to resolve support tickets
- Resolving support tickets
- Coordinating and tracking the escalation of tickets to client FTE support team
- Maintaining a record of all communication and actions for the support tickets in Zendesk provided by client
- Contributing frequently answered questions to the client's knowledge base.
- Participating in the on-call rotations when needed for resolution of severe issues (Severity 1).
- Knowledge of Linux
- Experience with PostgreSQL or MySQL
- Understanding of REST APIs
- Skills preferably in Java or any other background programming language
- Competence in Networking and Firewall Basics
- Cloud basic knowledge
- Basic knowledge of SSL, LDAP/SSO protocols
- Private medical care and life insurance with ability to buy additional packages (e.g., dental care, senior care, oncology) on preferential terms.
- Access to Capgemini Helpline with possibility to chat with therapists.
- Bonuses for recommending your friends to Capgemini.
- Access to Inspiro app with rich audiobooks database
- Access to our NAIS benefit platform (40+ options available: Netflix, SpotifyMultisport, cinema tickets, etc.)
- 70+ training tracks with certification opportunities (e.g. MS Azure, AWS, Google, Cloud) on our NEXT training platform.
- Platform with free access to Pluralsight, TED TalksCoursera materials and trainings.
- Free access to Udemy Business account with ability to use during and outside working hours.
- Transparent performance management policy.
- No official dress-code.
- Various communities: OUTfront, Women@Capgemini, Foreigners Community, and more.
- Day off for volunteering
- Ability to implement world-changing initiatives thanks to our Grant Program
- The award of "Top Employer Poland 2024" and "Top Employer Europe 2024" - proof of our commitment to creating an exceptional work environment and caring for the development of our employees
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