Collections Team Lead - Paris (N/F/H)
Adevinta
- Paris
- CDI
- Temps-plein
- Team lead on the day-to-day collections function
- Leading on AR reporting including debtors aging, unapplied cash etc. activities
- Manage daily, weekly and monthly targets as assigned by management and prioritise the collection of debt within the AR ledger
- Point of contact for all customer queries and resolve open cases with haste to enable timely reporting.
- Perform internal investigation to support customer resolution of identified issues and propose solutions adapted to the client's economic situation.
- Use experience to support management in decision making process surrounding aged collections from debtors
- Point of contact with 3rd party debt collection support
- Liaise with internal teams to understand if accounts should be suspended / reactivated
- Calculate overdue interest in dunning letters, based on customer type
- Prepare and pass non collectable debtors to litigation / third party team
- Resolve disputes by working with internal teams and/or the customer to verify information
- Continuously look for and create more efficient processes and implement improvements
- Fluent French and English is essential (C1)
- Strong experience across the dunning process, and accounts receivable principles & concepts
- Minimum 2 years experience acting as Team Lead, within a Large Finance organisation
- Strong relationship management skills and ability to influence decision-making among senior stakeholders within a matrixed environment
- Strong financial acumen and analytical thinking
- Working knowledge of SAP S4 order to cash and accounts receivable capabilities
- Highly motivated and detail-oriented with an ability to take ownership and multi-task
- Proven success in collaborating with external clients as partners
- Excellent communication skills with the ability to challenge & collaborate
- Demonstrated ability to work effectively both independently and as a part of a team
- Excellent Google suite & MS Office skills
- Experience of lean methodology and continuous improvement is a plus