We are looking for an in-house Workforce Analyst for an Australian Professional Home Service business that's been running for 40 years. You will play a crucial role in optimizing workforce efficiency and performance in the Business Centre which has been operating for 14 years. What we offer: Competitive salary package of Php 35,000 to Php 40,000 per month On-site free lunch on Mondays to Fridays, free breakfast on Mondays, and free Friday treats HMO for you on Day 1 of onboarding Retirement benefit after completing 2 years of tenure Maintain your work-life balance with a day-shift position Work closely and efficiently with our in-house team Training & development plan Exposure to a business running EOS (Entrepreneurial Operating System) This is where you'll shine: 1. Data Analysis: Collect and analyze workforce data to identify trends, patterns, and key performance indicators (KPIs). Utilize statistical methods and tools to interpret data and provide insights. 2. Forecasting and Planning: Collaborate with HR, operations, and other departments to determine staffing needs and create effective workforce plans. 3. Performance Monitoring: Monitor and report on key performance metrics related to workforce productivity, attendance, and other relevant factors. Identify areas for improvement and recommend strategies to enhance overall performance. 4. Resource Allocation: Assess and allocate resources effectively to meet business needs and goals. Collaborate with department managers to ensure proper staffing levels and address any resource gaps. 5. Technology Utilization: Use workforce management software and tools to streamline processes and enhance overall efficiency. Stay informed about advancements in workforce technology to recommend and implement improvements. 6. Communication and Collaboration: Communicate findings and recommendations to leadership and other stakeholders. 7. Continuous Improvement: Proactively identify opportunities for process improvement and efficiency in workforce management. Implement changes and measure the impact of improvements. 8. Reporting: Generate regular and ad-hoc reports for management to track key workforce metrics and trends. What you'll bring in: At least 3-5 years of cumulative experience in real-time management or workforce management in a BPO setting Can analyze real-time data and metrics to make informed decisions quickly. Excellent verbal and written communication skills to effectively relay information and coordinate with team members and management including stakeholders as required. Can identify problems and quickly determine the most effective course of action. Knowledge of Contact Center technology, WFM software, and basic IT troubleshooting. Keen attention to detail to accurately monitor data and performance metrics. Can adapt to rapidly changing environments and re-prioritize tasks as needed. Can work collaboratively with other departments and team members.