Field Service Coordinator/ Planner /Scheduler
Matchtech Group
- Whiteley, Hampshire
- £23,000-25,000 per year
- Permanent
- Full-time
Location: Whiteley, Hampshire
Salary: £23,000 - £25,000 per annum
Hours: Full-Time, Monday to Friday, 08:00am - 16:30pmBenefits:
- Holiday Accrual: 28 days, including bank holidays, increasing up to 33 days with years of service
- Share Options: Offered each year
- Employee Discount: 35% Employee discount
- Private Pension Scheme: Aviva private pension
- Schedule and manage appointments efficiently.
- Communicate professionally and courteously with customers to address their inquiries and concerns.
- Accurately capture and input information from customers and engineers into our systems.
- Proactively identify and resolve issues to ensure smooth operations.
- Ensure all communication, whether written or verbal, is conducted in a friendly and understandable manner.
- Assist field engineers by taking calls and coordinating their schedules and Planning their routes/jobs.
- Coordinate the procurement of necessary parts for jobs.
- Utilize service desk scheduling experience to optimize workflow.
- Previous experience in facilities management or a similar environment is desirable.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal abilities.
- Proficiency in using technology and computer systems.
- Ability to work effectively in a team environment.
- Prior experience in a customer-facing role is advantageous.
- Demonstrated problem-solving skills.
To apply, please submit your CV and cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!