Case Worker – Food and Financial Assistance – Southern Region
Anglicare
- Highlands, VIC Illawarra, VIC
- Permanent
- Full-time
- Are you looking to kick start your career in Community Services?
- Do you have a passion to support clients in need?
- Ensures a welcoming and safe environment for FFA clients seeking assistance which demonstrates compassion and understanding.
- Ensures case planning for clients is holistic and in-depth, with clearly defined goals and achievable outcomes.
- Undertakes assessment of complex cases often involving multiple issues and identifies these issues.
- Consults a Senior Caseworker or Program Manager around higher risk cases.
- Ensures client involvement in case planning through collaboration and the use of mutual exchange principles, developing clearly defined and agreed goals, with actionable steps for both client and worker.
- Ensures advocacy and referrals for appropriate additional client support are provided. Includes advocating for clients and drawing on networks and local connections. Supports clients to learn and implement Financial Literacy skills through the case planning process,
- Ensures growth in own knowledge of and connection with local support services, and community networks, resulting in effective and accurate referrals.
- May include engagement with local inter-agencies, outreach, church partnerships and other networking opportunities as they arise.
- Ensures referral information gathered is up to date and accurate in Anglicare's internal referral system and shared with local team.
- Ensures provision of material aid to clients in line with case plans and FFA procedures.
- Ensure a full client caseload is maintained, achieving program targets within funding guidelines and organisational procedures.
- Relevant degree in Social Work, Community Services or similar with 1-2 years relevant experience or Diploma with relevant experience or lesser formal qualifications with substantial years of relevant experience.
- Demonstrated experience in working with diverse, disadvantaged people groups, including domestic violence, culturally and linguistically diverse and First Nations people.
- Strong people skills - the ability to connect with, understand and interact positively with colleagues, clients who are experiencing financial and community members.
- Well-developed written and verbal communication skills.
- Strong computer skills, including Microsoft office suite.
- Strong time management and ability to prioritise workload.
- Demonstrated experience and knowledge of local networks and agencies.
- A current drivers License and own vehicle or ability to travel around the Illawarra, Shoalhaven and Southern Highlands
- Excellent remuneration package and company benefits
- Not-for-profit salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment
- Learning and Development opportunities within the organisation
- Fitness passport, discounts to over 800 gyms, pools and fitness centres
- Employee Assistant Program (EAP), free counselling service
- Treehouse benefits and rewards, discounts to retail, accommodation and entertainment