Associate Director
GfK
- Kuala Lumpur
- Permanent
- Full-time
- Drive sales, renewals and overall growth of business, securing sustainable and long-term pipeline, revenue opportunities; while keeping an accurate forecasting and maintain customer relationships (both senior and mid level)
- Develop a strategic understanding of customer's industry/ business/ markets/ clusters
- Partner with Customer Success (Research consultancy and delivery team) and other relevant functions (eg. Retail Measurement, Retailer + Tech & Durables Account Leaders) to define strategic Account Plans and JBPs and remove roadblocks for smooth sales operations
- Drive strategic action plan to tackle Voice of the Customer feedback
- Work together with our sales teams, enhancing your skills and improving your experiences together as a team
- Seek strategic expansion of customer network and strategic alliances to unlock new budget holders
- Ensure proactive alignment of NIQ GFK’s CMI value proposition to customers' needs and trends
- Relationship Building: Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results.
- Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages
- Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions; or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future
- Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific CMI agenda, make a specific type of impression, or take a specific course of action.
- Negotiation: Identify key bargaining points for all parties and work effectively toward win-win solutions
- Composure and resilience: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.
- Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships affecting CMI specific sales.
- Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.
- Min. 7+, typically 10+ years of related experience
- Solid sales skills and developed sales expertise in target scope
- Although solid understanding of data analytics industry, business model, products, services, and solutions like Brand Health, Segmentation, Usage & Attitude studies, Shopper and Shopping Behavior, Customer Experience and Advertising Effectiveness is ideal, we will also consider candidates who are interested in learning more about our industry and the work we do
- Solid understanding of market trends and its interdependencies impacting customers