Academic Coordinator (Summer)
EF Education First
- Brighton
- Permanent
- Full-time
- To ensure the smooth, effective administration of all academic programmes
- To ensure students receive the highest levels of customer service in the Academic department
- To support the Academic team and teaching teams by ensuring the smooth day to day running of the department
- To support the DOS with timetabling, ensuring all students are allocated to appropriate classes taking into account special requests, budgetary parameters, visa types and additional courses (e.g. internship), all classes are allocated to appropriate rooms and working with the DOS to ensure teachers are properly assigned to classes
- Ensures timetables are finalised in a timely manner for students and teachers and are accurate
- Conducts regular checks on teacher administration and provides feedback as directed by DOS
- Cover for teacher absence as directed by DOS
- Shares emergency phone duty on a rota basis
- Deals with student enquiries, problems and complaints as required
- Assists with attendance monitoring (attendance check, follow up, issue of attendance letters, etc)
- Qualified EFL teacher (CELTA or equivalent)
- Customer service focused with excellent communication and people skills
- Strong MS Office skills
- Enjoys working in busy & varied environment
- Excellent customer service skills, communication & people skills
- Ability to handle difficult situations with ease, remaining calm & positive under pressure
- All offers are subject to a clear DBS check and two references
- Right to work in the UK
- C2 level of English
- Continuous professional development for all staff
- Work in a truly international environment
- Regular social events
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Employee Assistance Program
- External trainings on safeguarding and mental health first aid
- Two minutes away from Brighton beach
- Subsidised canteen
- Warm and friendly working environment
- Accommodation provided if necessary