Sales Coordinator (German Speaking)
Delta Electronics
- Helmond, Noord-Brabant
- Vast
- Voltijds
- Receive, check and process customer orders to SAP, check/confirm delivery date
- Follow-up with customers or internal departments on missing or incorrect data
- Monitor customer order backlog and pro-actively initiate expedites with the objective to meet Customer Requested Delivery date.
- Manage customer forecast, analyze forecast demand against actual orders, and coordinate relevant actions with supply chain, sales and customer.
- Create shipment in SAP and release to warehouse, coordinate with warehouse for shipment issue. Prepare shipping document
- Co-ordination of any special shipping arrangement with warehouse/transportation Company and SCM team
- Issue invoice and preform invoice. Review AR/ follow up overdue invoice and process logistic invoice
- Sales Support: support customers' inquiries (availabilities, price, product information etc.), create and maintain customer master data, maintain/update customer price data in SAP/SPS, build and maintain a good relationship with customers
- Respond to Inbound/Outbound Call Inquiries in a professional, friendly and timely manner
- Initiate outbound calls to respond to inquiries and to follow-up with previous contact
- Ensure high customer satisfaction
- Expected to have excellent verbal, written communication in English and German
- Minimum 5 years of experience as Order Processor and Customer Sales Support. Experience in similar Industrial Market Segment will be considered as a plus
- Working experience within an international organization.
- Ability to work under pressure as well as prioritizing and problem-solving attitude.
- Business operation awareness & sensitivity: ability to make quick judgments to suit differing customers' requests and international mindset.
- A strong team player who is also able to manage different stakeholders independently with high self-quality work.
- SAP transactions and Office Software knowledge (Power Point, Excel, Word, Outlook) are mandatory.
- Customer-oriented attitude, attention to detail, work accurately and timely
- Good communication and organizing skills.