Senior Partner Success Manager

Xero

Auckland
Permanent
Full-time

14 days ago

How you'll make an impact:As a Senior Partner Success Manager you will be working with our Partners who have a majority of their clients on Xero. You would be responsible for accelerating the growth of Xero Partners by increasing revenue from existing customers. More specifically, this pivotal role will enable sustainable growth, retention, support and development of some of our largest and most complex Xero Partners across New Zealand.This includes challenging the thinking of Xero Partners while helping them understand the value of the Xero Ecosystem and how to successfully embed and use the Xero Practice Tools, where applicable. You will be responsible for facilitating growth through education, strategy and guidance.What you'll do:

Work with a selection of large and complex accounting and bookkeeping firms to strategise ways to increase their revenue and promote growth
Build a territory plan with the Territory Manager to increase revenue through Xero plan upgrades, increasing the mix of Business Edition plans, and grow the attach rate of connected payment services
Work closely with other in-team and cross functional team members to deliver an amazing service
Plan and run 1:Many client and Partner events designed to accelerate growth of revenue and new customers
Become a trusted advisor to our existing Partners, build strong rapport with Partners
Relationship management of existing accounting Partners
Creating, Presenting and Attending Xero Partner events
Educate partners through the mechanics and benefits of the Xero Partner program
Ensure these Partners receive timely Product and Educational updates
Combat churn and risk of deletion through education and value proposition
Ensure Partners and staff attend webinars and events & certification training
Educate Partners on all Partner resources available and remain certified
Collate feedback from Partners on feature requests and relay through the appropriate channels
Influence adoption of Xero's adjacent products
Early detection and mitigation of deletion risks
Driving online strategy deep within the practice, and increasing the number of active users within each firm
Identify any gaps in knowledge, strategy or buy-in within a firm, you'll work to close these gaps and ensure the Partner is aware of the resources available to them
Working closely with the Partner Consulting team to deliver individual and territory goals
Liaise/present with key add-ons to Partners
Develop customer programs, processes and best practices including a deployment blueprint and tips for using the product

What you'll bring:

Experience with managing long term client relationships
Knowledge of the workings of an accounting practice systems
Relevant accounting qualifications and CRM database skills
An interest and intrigue in the emerging online accounting market
Proven sales performance and results driven mindset
Loads of initiative and ability to work autonomously in a fast paced moved environment
Outstanding communication and presentation skills and an enthusiasm for building strong relationships, including strong public speaking skills
Ability to create a quick and strong rapport with Accounting Partners with the urgency to meet and exceed expectations

Xero

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