Customer Support - Intern 6 months
Moneyfarm
- London
- Training
- Full-time
- Providing investment consultants with support on customer-related administrative activities, including following up on pension transfer documentation, verifying bank statements, sending system emails, and updating client details on the platform
- Support our customers by helping them make the most of Moneyfarmʼs unique value proposition and responding to their questions and requests.
- Passing on customer feedback to team members and escalating issues to relevant departments
- Documenting all customer interactions in our database.
- Fluent English verbal and written communication skills.
- Professional written and spoken communication skills.
- A degree in Economics or similar.
- A passion for startups and a strong interest in building a career in the Financial Services Industry.
- Excellent interpersonal skills and listening skills.
- Digital savvy.
- A self-starter and multi-tasker - while remaining responsible and detail-oriented.
- Sharp, eager to learn, to have an impact, initiative taker and problem-solver.
- Be a team player with a positive 'can-doʼ attitude.
- Excellent organisation and prioritisation skills.
- Ability to accurately perform tasks in a timely manner.