Technician Application Support Officer
BNP Paribas
- Lisboa
- Permanente
- Horário completo
- The Technician Production Support's mission is to provide technical and functional support to the banks several applications production environments. Ensure day-to-day quality of service of production environments by resolving incidents, answering requests and monitoring production environments. In addition, it will be required to provide feedback to users and communicate on issue resolution
- Provide support to users of the systems in a timely and efficient manner
- Build and maintain a knowledge base regarding support issues and their resolution
- Build a working knowledge of the systems and business area in order to provide a high level of support
- Processes requests for specific actions (processing, extraction, specific work, etc.)
- Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting
- Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out
- Bachelor Degree in Information Technology and Computer Science
- Advanced level of English, both written and oral
- Ability to collaborate / teamwork
- Ability to deliver / results driven
- Ability to understand, explain and support change
- Creativity and innovation / problem solving
- Client focused
- Please note that only applications submitted in English will be considered.
- In case you are selected for this role, further documentation will be requested to support your hiring process.