Guest Relation Manager Hositality Industry | Marrakech (Maroc)

Marrakech
CDI
Temps-plein

Il y a 18 jours

Entreprise :Fondée en 2012 au Maroc, notre Cabinet Conseil aborde toutes les problématiques et solutions de la gestion des ressources humaines autour de 3 expertises : * Recrutement & Head Hunting de cadres, managers et directeurs de tous secteurs d'activités, nous disposons de plusieurs consultants RH experts métier, répartis par secteurs d’activité.

Consulting et accompagnement RH: organisation, management de transition, team-buildings, coaching [...]
Mise à disposition et gestion de contrats du personnel.

Poste :Guest Relations Manager will play a crucial role in ensuring the highest level of guestsatisfaction and experience. You will be responsible for managing all aspects of guestrelations, ensuring that guests receive exceptional service from arrival to departure. This rolerequires strong interpersonal skills, attention to detail, and the ability to resolve any guestissues effectively and efficiently.Profil recherché :

Bachelor's degree in hospitality management or a related field (preferred).
Previous experience in guest relations or hospitality management, preferably in avluxury hotel environment.
Strong interpersonal and communication skills, with the ability to build rapport withguests from diverse backgrounds.
Excellent problem-solving abilities and a proactive approach to addressing guestconcerns.
Leadership skills with the ability to motivate and inspire team members.
Proficiency in MS Office and Opera (PMS).
Fluency in multiple languages (desired but not essential).
Ability to work flexible hours, including weekends and holidays, as needed.

Adresse de notre siège : 148 angle route Ouled Ziane et rue Sikka Ihadidiya.Traits de personnalité souhaités :Organisation Flexibilité Intuition / Spontanéité Sensibilité émotionnelle Ambition Volonté de persuasion Extraversion Recherche de nouveauté

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