Key Responsibilities Learning Experience Design: Design and optimize learning experiences that that promote the use of Poppulo products and features, ensuring a seamless and effective educational journey. Content Creation: Design, develop and produce high-quality multimedia content for customer education and engagement, including but not limited to video tutorials, written guides, knowledge base articles, PowerPoint presentations, infographics, eLearning courses and interactive materials. Collaboration: Collaborate cross-functionally with product teams, customer support, and marketing to ensure consistency in messaging and alignment with overall company goals. Customer courses: Managing customer online courses from design to delivery and maintenance, including coordinating with SMEs and tracking project timelines. Developing interactive elements such as quizzes, games, simulations, and video content to engage learners and enhance their learning experience using authoring tools such as Articulate Storyline, Adobe Captivate, or similar. Technical Skills / Competencies Passion for understanding software Proven experience in creating engaging learning content for SAAS customer education Strong skills in graphic design, video editing, and other multimedia tools such as Wistia, Camtasia, Microsoft Clipchamp or Abode Premiere. Creativity and innovation in approaching learning experience design Creative portfolio and proven graphic design skills A creative, detail-oriented mindset with the ability to work collaboratively with team members and stakeholders. Excellent communication and presentation skills. Experience in technical writing Partnering and collaboration skills. Education & Experience The ideal candidate will be highly organized, detail-oriented and creative A passion for creating learning experiences and measuring the success and adoption behind them 4+ year of experience in a Content Creation/Design/Multimedia role or similar Excellent time-management skills, and ability to work independently and collaboratively with a track record for delivering projects on time and within scope A bachelor's degree with graphic design or a learning field desirable Experience working with different teams in a company