Technical Solutions Engineer (TSS)
NEP Group
- Milton Keynes
- Permanent
- Full-time
- Work with the sales teams on Contracts, New Business and Products, to drive profitable business growth for all NEP Connect pillars and the rest of the NEP Group.
- Gather customer requirements, design solutions which fulfil and exceed customer expectations, document solutions effectively and accurately and 'own' the service delivery.
- Ensure that technical relationships across NEP customers are developed and maintained to support and deliver KPI's, service contracts and business objectives regionally and internationally.
- Provide technical input into RFIs, RFPs and contracts.
- Continually strive to improve the ways in which our services are delivered. Always ensuring that the quality of service for all operational divisions meets our customers' requirements.
- Ensure that key relationships with main influencers within the business (e.g. recognised trade unions) are developed and maintained to support and deliver business objectives.
- Develop and sustain strong and positive relationships with a wide range of people including staff, key customers, and suppliers across the industry.
- Maintain industry knowledge, encourage, and drive innovation in technology and roll out of new services and 'business as usual' service delivery.
- Responsibility for ensuring compliance with all NEP Connect Policies and any applicable legislation, including but not limited to H&S, Road Traffic Act, International Operator license obligations and working time directive.
- Experience of technical solution design into the broadcast and media industry in both ad-hoc and permanent managed services.
- Prior experience in technical sales including consultative sales techniques.
- Good knowledge of broadcast networks and IP technologies.
- Experience of compression and multiplexing systems, and origination platforms.
- Knowledge of satellite solution design is required.
- Good negotiation and presentation skills with the ability to communicate effectively to a wide range of stakeholders, both internal and external is key.
- Ability to deliver high quality project-based services in a predictable manner at a predictable cost.