Accenture - Bratsi, Limón
. Customer Senior Analyst – Team Lead Key Responsibilities / Activities Work with process Subject Matter Experts (SMEs... an understanding of customer Service Level Agreements and department's/product's key performance requirements Act as the primary...
March 27
Trainer/Instructor Analyst [Customer Services]
Accenture - Bratsi, Limón
, and improve their businesses. You will be responsible for training Customer Service (Content Moderation Team) whose role... with the Operations Team Follow objectives and client standards for job readiness goals. Facilitate on-floor training...
March 9
Accenture - Bratsi, Limón
responsibility of the Senior Team Lead is to assist the manager in meeting the site metrics and goals by managing teams operating... in multiple shifts. The Senior team lead will also conduct periodic coaching sessions, performance evaluations of his/her team...
April 18
Customer Care Subject Matter Expert
Accenture - Bratsi, Limón
on society. The Subject Matter Expert (SME) Customer Service Representative acts as the operational coordinator of the... best practices provided on daily basis by the QA team. Their focus is oriented to policy matters for the specific programs...
April 11
Quality Assurance Associate [Customer Sevices]
Accenture - Bratsi, Limón
, and improve their businesses. You will be responsible for the quality assurance of Customer Services (Content Moderation Team... ensuring service meets the client and org goals and standards of quality. Need to enforce the defined policy guidelines...
March 9