Operational Support Administrator
Together
- Cheadle, Greater Manchester
- Permanent
- Full-time
- Handle all data entry for new direct cases before submission to ensure that all relevant information is included with a high level of accuracy
- Prepare case files for Case Managers to enable timely and appropriate underwriting decisions
- Manage the case pipeline to ensure agreed SLAs and completion deadlines are met by liaising with the customer and intermediaries where necessary
- Review and check all documentation on cases pre funding in order to mitigate risk and minimise potential financial losses
- Develop relationships with the panel of solicitors in order to enhance their knowledge of the internal process
- Support Case Managers to operate with maximum efficiency by managing inbound and outbound phone calls from customers and brokers
- Excellent communication skills, with a commitment to minimising customer effort and maximising business goals
- Previous experience in an administration role
- Understanding of what a good customer outcome looks like
- High degree of accuracy and a keen attention to detail
- Excellent planning and organisational skills that enable cases to be funded in the optimum timeframe
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts