CX Training Professional

Honeywell

București
Permanent
Full-time

Acum 25 de zile

Join a team recognized for leadership, innovation and diversityCX Training ProfessionalWe have an opportunity for a CX Training Professional to join us at Honeywell in Bucharest, RO. A CX Training Professional is responsible for designing, delivering, and evaluating training content and materials that enhance the skills and knowledge of customers and channel partners. The CX training professional works closely with the customer success, training, and technical writing teams to identify training needs, develop learning objectives, and create engaging and effective learning materials. The CX training professional also monitors and assesses the impact of training on customer satisfaction, retention, and loyalty. This is a hybrid role, 3 + 2 days model.Responsibilities

Conduct training needs analysis and consult with Customer Success manager and training team to determine learning goals and outcomes
Design and develop training curricula, materials, and activities that align with the company's CX strategy and standards
Facilitate and deliver training sessions using various methods and platforms, such as e-learning, recorded content, online instructor-led, and reference materials/technical documentation.
Evaluate the effectiveness and impact of training programs using various tools and metrics, such as feedback surveys, quizzes, or customer satisfaction scores
Provide coaching and feedback to CX team members to reinforce learning and improve performance
Keep abreast of the latest trends and best practices in CX and adult learning
Maintain and update training records and databases

Qualifications

Bachelor's degree in education, psychology, communication, or related field
At least 3 years of experience in designing and delivering CX training programs
Excellent communication, presentation, and facilitation skills
Strong knowledge of CX principles, practices, and tools
Proficient in using various learning management systems and online platforms
Creative, innovative, and collaborative mindset
Certification in CX or adult learning is a plus

Our offer:

A culture that fosters inclusion, diversity, and innovation in an international work environment
Market specific training and ongoing personal development.
Hybrid Work Policy (3 days in the office, 2 days' work from home);
Business Travel Accident Insurance.
Voluntary defined contributory pension plan.
Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
Experienced leaders to support your professional development.

Equal opportunity statementWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!Additional Information

Category: Customer Experience
Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, BUCURESTI 020339 ROU
Nonexempt

Global (ALL)

Honeywell

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